PURCHASE, N.Y.–(BUSINESS WIRE)–
The simple act of paying to board mass transit can add significant
stress to the daily commute. A new survey released today by MasterCard
Worldwide finds that many of the top frustrations cited by U.S.
commuters have to do with how they pay and that a majority recognize the
benefits contactless payments can provide to improve the commuting
experience.
The online survey, conducted by Harris Interactive on behalf of
MasterCard between November 21 and December 6, 2011 among 1607 adults
across seven major U.S. cities, evaluated common pain points transit
riders have experienced when relying on cash to pay for their trip:
Nearly two-thirds of U.S. commuters who use cash for mass transit (65
percent) worry about not having enough cash on hand to pay for their
trip, while more than one-third (36 percent) have actually been unable
to take mass transit because they did not have enough cash on hand.
More than two in five U.S. commuters (44 percent) have missed a bus,
train or subway while waiting in line to buy or add money onto a fare
card.
Two-in-five riders who use cash for mass transit (42 percent) say
worrying about needing correct change is one of their top frustrations
when paying for their commute.
“The grind of the daily commute should not be compounded by the way you
pay just to ride mass transit,” said Catherine Murchie, Senior Vice
President, MasterCard Worldwide. “From our survey, we know that
commuters want a better way to buy their fare and open-loop contactless
payment options such as MasterCard PayPass eliminate the need to
wait in line, fumble for exact change or carry multiple fare cards so [...] Continue Reading…
Article source: http://finance.yahoo.com/news/mastercard-survey-finds-commuters-ready-160000708.html
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